Returns & Refunds

We want you to be satisfied with your purchase. That’s why you have the right to return your order within 14 days of receiving it — no questions asked.

Return Conditions

• The item must be unused, in its original condition, and returned in the original packaging

• You must include proof of purchase (order number or invoice)

Items Not Eligible for Return

• Electronics (due to the inability to verify if they were used or incorrectly installed, they can be returned in unopened packaging ) 

• Second-hand (“margin”) goods

• Custom-cut or made-to-order products such as rope or anchor chain

• Special orders placed specifically at your request from external suppliers

Return Shipping

• Return shipping costs are the responsibility of the customer

• Keep your track & trace receipt until we confirm receipt of the return

• If a return does not meet the conditions, it will not be processed. If you still wish to receive the item back, we can resend it at your expense

Refunds

• Once we’ve received and inspected your return, we’ll process your refund within 5 business days

• Refunds will be issued via the original payment method (handled securely by Mollie Payments)